Shipping policy
Shipping Policy
Effective date: July 7, 2026
Where we ship
Trichon Labs currently ships within the United States only. Delivery availability and shipping charges for your address are shown at checkout. We do not currently accept international delivery orders.
Shipping timeframe
Our estimated shipping timeframe is 6–15 business days from order placement. Business days are Monday through Friday, excluding applicable holidays. This is an estimate, not a guaranteed arrival date, unless we expressly offer a guaranteed service.
Any different timing for a preorder or other special order will be disclosed before purchase. If we become unable to meet the promised shipment timeframe, we will notify you and offer the delay or cancellation options required by law, including a prompt refund when appropriate. We will obtain agreement to a delay where required and refund unshipped orders when the law requires it if agreement is not obtained.
Shipping charges and tracking
Applicable shipping charges and taxes collected by us are displayed before you complete payment. Any free-shipping promotion applies according to the terms shown with the offer.
When tracking is available, we send shipping information to the email provided with your order. Tracking updates may not appear immediately after a shipping label is created. An order may arrive in more than one package; we will not add unapproved shipping charges for a split shipment.
Address changes and delivery problems
Check your address carefully before ordering. Email help@trichonlabs.com immediately if it needs correction. We will try to update it before dispatch but cannot guarantee a change once fulfillment is underway.
If a package is delayed, damaged, lost, or marked delivered but not received, contact us with your order number. We will investigate and arrange an appropriate resolution, including any refund or replacement required by law. A tracking scan does not automatically resolve a disputed-delivery claim.
For parcels returned because of an incorrect address or unsuccessful delivery, contact us to discuss reshipment or the appropriate refund. We explain any lawful additional delivery charge before you agree to reshipment. Carrier delays or claim deadlines do not eliminate your statutory rights.