Billing & Payment Policy

Billing & Payment Policy

Effective date: July 7, 2026

Shopify Payments

We use Shopify Payments to process purchases. You may pay using the methods displayed at checkout. The transaction currency, item total, discounts, shipping, and taxes collected by us are shown before you place your order.

By submitting an order, you authorize payment of the displayed total using your selected payment method. Your bank may show an authorization hold before the transaction settles. The timing of released holds and posted credits is controlled in part by your bank or payment provider.

One-time purchases only

We do not currently offer subscriptions, recurring memberships, or automatic replenishment. A purchase does not enroll you in recurring billing. Optional extras require your agreement.

Payment issues

If your payment is declined, check your details or contact your bank. If you see a duplicate or unfamiliar charge, email help@trichonlabs.com with the relevant order and transaction details. Do not include full card numbers, PINs, or card security codes.

We may decline or cancel a payment or order where reasonably necessary to address fraud, payment failure, or another lawful issue. Payments for orders we cancel without supplying the goods are promptly refunded.

Refunds and disputes

Our Return & Refund Policy explains eligibility and processing. Refunds are normally sent to the original payment method through the payment system. If an installment option is offered and selected, the provider's agreement governs the installment schedule, and you should check with that provider about adjustments following a refund.

You retain applicable rights to dispute unauthorized or incorrect charges with your payment provider. Contacting support is not a waiver of those rights.